Welcome to AwnixTent Store’s FAQ section! Here you’ll find answers to common questions about our camping and caravan products, delivery options, payments, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team at [email protected].
About Our Products
What types of camping equipment do you specialise in?
We specialise in a wide range of camping and caravan equipment including:
- Berth options for different group sizes (1-2, 3-4, 5-6, 7+ berths)
- Airbeds and camping beds
- Awnings for various vehicle types including T4 models
- Camp kitchen equipment and storage solutions
- BBQ and cooking equipment including Cadac products
- Camping accessories from electrics to laundry solutions
- Caravan awnings (both full and porch options)
Are your products suitable for family camping trips?
Absolutely! Many of our products are specifically designed with families in mind. Our range of multi-berth options (3-4, 5-6, and 7+ berths) are perfect for family camping adventures. We also carry family-sized cooking equipment, spacious awnings, and other accessories that make camping with children more comfortable and enjoyable.
Do you offer products for caravan owners?
Yes, we have a dedicated selection of products for caravan enthusiasts including:
- Caravan full awnings
- Caravan porch awnings
- Specialised caravan accessories
- Compact camping equipment suitable for caravan storage
Ordering & Account Questions
How do I place an order?
Simply browse our website, add your selected items to your cart, and proceed to checkout. You’ll need to provide your delivery details and choose your preferred payment method. Once your order is confirmed, you’ll receive an email confirmation with all the details.
Do I need to create an account to place an order?
While you can check out as a guest, creating an account allows you to:
- Track your order history
- Save your delivery details for faster checkout
- View your previous purchases
- Access special offers for registered customers
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Delivery Information
What delivery options do you offer?
We offer two convenient shipping methods:
- Standard Shipping (£12.95):
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Tracked door-to-door service with signature required
- Free Shipping (for orders over £50):
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
- Economy service with basic tracking
How long does order processing take?
We pride ourselves on quick turnaround times:
- Orders placed before 2pm GMT are processed the same business day
- Standard processing time: 1-2 business days
- During peak camping season (May-August), please allow up to 3 business days for processing
Do you ship internationally?
Yes, we ship globally (excluding some remote areas in Asia). Please note:
- Customs duties or import taxes may apply depending on your country’s regulations
- These charges are the responsibility of the recipient
- Delivery times may vary for international destinations
How can I track my order?
We make it easy to follow your camping gear’s journey:
- Tracking numbers are provided for all shipments
- Click tracking links in your dispatch email for real-time updates
- Our customer service team can assist with any delivery queries
Returns & Exchanges
What is your return policy?
Our return policy is designed to be straightforward:
- 15-day return policy from delivery date
- Items must be unused and in original packaging
- Return shipping costs are the customer’s responsibility
- Refunds processed within 5 business days of receiving returned items
How do I initiate a return?
To initiate a return:
- Contact our customer service team at [email protected] within 15 days of receiving your order
- Provide your order number and details about the item(s) you wish to return
- We’ll provide you with return instructions and the appropriate address
- Once we receive and inspect the returned items, we’ll process your refund
What if my item arrives damaged or is incorrect?
We’re sorry to hear that! In the rare event that an item arrives damaged or is incorrect:
- Please contact us immediately at [email protected]
- Provide photos of the damaged item or the incorrect product received
- We’ll arrange for a replacement or refund as appropriate
- In these cases, we’ll cover the return shipping costs
Contact Information
How can I contact AwnixTent Store?
We’re always happy to help with any questions about our camping and caravan products:
- Email: [email protected]
- Store Address: 73 High Street, Birmingham, GB B7W 2GO
At AwnixTent Store, we’re not just selling camping equipment – we’re helping create unforgettable outdoor adventures. If you have any questions not covered here, please don’t hesitate to get in touch. Happy camping!