Term and Conditions

Last updated: [Insert Date]

Welcome to Deals AwnixTent Store! These Terms and Conditions govern your use of our website and purchases from our store. By accessing our site or making a purchase, you agree to these terms. Please read them carefully.

1. About Our Store

Deals AwnixTent Store specializes in high-quality camping and caravan equipment, including awnings, berths, camping accessories, and outdoor cooking equipment. We cater to camping enthusiasts, caravan owners, and outdoor adventurers across multiple countries.

2. User Obligations and Responsibilities

By using our website and services, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use the website only for lawful purposes
• Not attempt to interfere with website security or functionality
• Be responsible for maintaining the confidentiality of your account credentials
• Be responsible for all activities that occur under your account
• Ensure that any products purchased are used appropriately and safely

3. Product and Service Information

3.1 Product Descriptions

We make every effort to ensure our product descriptions are accurate, but colors may vary slightly due to monitor settings. Product dimensions are approximate.

3.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item or offer a suitable alternative.

3.3 Product Use

Our products are designed for camping and caravan use. Customers are responsible for:

• Reading and following all product instructions and safety guidelines
• Using products only as intended
• Ensuring proper setup and maintenance of products

4. Ordering and Payment

4.1 Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days (excluding weekends and holidays)
• Once shipped, you’ll receive tracking information

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or supplier changes, but this will not affect orders already placed.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
• Free Shipping: Available for orders over £50, delivered via EMS within 15-25 business days after dispatch

5.2 Delivery Areas

We ship worldwide except to some Asian countries and remote locations. Delivery times may vary depending on your location and customs processing.

5.3 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us at [email protected]. We will work with the carrier to resolve the issue.

6. Returns and Refunds

6.1 Returns Policy

We offer a 15-day return policy from the date you receive your order. To be eligible:

• Item must be unused and in original condition
• Original packaging must be intact
• Proof of purchase is required

6.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Airbeds removed from original packaging
• Camping beds that have been assembled or used
• Camping cook sets and utensils that have been unpackaged
• Custom or special order items (e.g., specially sized awnings)

6.3 Refund Process

Once approved, refunds will be processed as follows:

• Credit Card/PayPal Payments: 5-10 business days to your original payment method
• Bank Transfers: 7-14 business days (depending on your bank)

Original shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Deals AwnixTent Store or its content suppliers and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Liability Limitations

8.1 Product Liability

Deals AwnixTent Store is not liable for:

• Damage caused by improper use or assembly of products
• Normal wear and tear of products
• Any consequential or incidental damages resulting from product use

8.2 Website Use

We strive to keep our website available and functioning properly, but we are not liable for:

• Temporary unavailability due to maintenance or technical issues
• Any loss or damage resulting from website use
• Content accuracy of third-party links

9. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site constitutes acceptance of the modified terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Mail: Deals AwnixTent Store, 73 High Street, Birmingham, GB B7W 2GO